Last updated: April 2026
Ours is a relationship wellness app for couples. It is not a medical, therapeutic, or healthcare service. Ours is not subject to HIPAA or any health-data legislation. "Aphelion Health" refers to the corporate entity that develops and operates Ours; the name reflects our mission of supporting emotional wellbeing, not the provision of healthcare.
Ours ("the App") is operated by Aphelion Health (Pty) Ltd, a company registered in the Republic of South Africa ("Aphelion Health," "we," "us," or "our").
For users in the European Union or United Kingdom, if we are required to appoint a local representative under GDPR Article 27 or UK GDPR Article 27 we will publish their details here. If you need to contact a representative before one is formally appointed, please email support@aphelion.health.
We collect the minimum data necessary to provide the service. We do not collect location data, contacts, health records, financial information, or browsing history.
We do not store payment card details, billing addresses, or transaction amounts. All payment processing is handled by Apple (App Store) or Google (Google Play) through RevenueCat. See their respective privacy policies for payment data handling.
Ours includes prompts across categories such as intimacy, vulnerability, and conflict resolution. Your responses to these prompts — including text, photos, and voice notes — may constitute special category data under GDPR Article 9 (data concerning sex life or relationships) and special personal information under POPIA Section 26.
By creating an account and using Ours, you provide explicit consent to the processing of this sensitive content for the purpose of sharing it with your connected partner and storing it as part of your shared timeline.
You control what you share. Every response is voluntary. You may choose to respond with text, a photo, an emoji, or a voice note — the level of intimacy is entirely your choice.
| Purpose | Data Used |
|---|---|
| Provide the daily ritual and shared timeline | Account data, couple data, user-generated content |
| Share your responses with your connected partner | User-generated content, display name |
| Deliver push notifications (moment updates, taps, reminders) | FCM token, display name, timezone |
| Process and manage subscriptions | Subscription data, account ID |
| Maintain streaks and milestones | Usage data, couple data |
| Transcribe voice notes on your device | Audio recordings (processed locally, never sent to external services) |
| Improve app stability (crash reporting) | Crash logs, stack traces, device state |
| Understand usage patterns (analytics) | Anonymised usage events, device identifiers (with opt-out available in Settings) |
| Measure advertising effectiveness | Device identifiers, attribution data (only with your consent) |
| Deliver app configuration and feature flags | Anonymous device request (no personal data) |
When you record a voice note, transcription is performed entirely on your device using an open-source AI model (Whisper). No audio is sent to any external transcription service.
We do not sell your personal data. We do not share your data with advertisers, data brokers, or any third parties for their own marketing purposes.
Your responses, reactions, display name, and profile photo are shared with your connected partner. This is the core function of the App. Both partners must respond before either can see the other's answer.
We use the following third-party service providers to operate Ours. Each processes data on our behalf under appropriate data processing agreements:
| Provider | Purpose | Data Processed | Location |
|---|---|---|---|
| Google LLC (Firebase) | Authentication, database, file storage, push notifications, cloud functions, remote configuration, crash reporting, analytics | All categories listed in Section 2; crash logs; analytics events (with opt-out available) | United States |
| RevenueCat Inc | Subscription and billing management | Account ID, subscription status, purchase platform | United States |
| Meta Platforms Inc | Analytics and advertising measurement | Device identifiers, attribution events (with consent only) | United States |
| Google LLC (Google Fonts) | Font delivery via CDN | IP address (transmitted during font loading) | Global CDN |
| Apple Inc | Authentication (Sign in with Apple), subscription billing | Authentication tokens, purchase receipts | United States |
We use analytics to understand how the App is used and to measure the effectiveness of our marketing:
You can disable all analytics and advertising measurement at any time using the "Usage Analytics" toggle in the App's Settings. Changes take effect immediately.
Crash reporting (Firebase Crashlytics) collects crash logs, stack traces, and device state to help us fix bugs and improve stability. This operates under our legitimate interest in maintaining a functional service and does not require separate consent.
The following services are necessary for the App to function and do not require separate consent: Firebase Authentication, Cloud Firestore, Cloud Storage, Cloud Messaging, Cloud Functions, and Remote Config.
Aphelion Health is based in South Africa. Your data is stored and processed on Google Cloud Platform infrastructure located primarily in the United States. RevenueCat and Meta also process data in the United States.
For transfers from the European Economic Area (EEA) or United Kingdom, we rely on:
For transfers from South Africa, we rely on POPIA Section 72, which permits cross-border transfers where the recipient is subject to binding rules or agreements providing an adequate level of protection, or where the data subject has consented.
| Data Type | Retention Period |
|---|---|
| Active account data | Retained while your account is active |
| Deleted user's personal data | Permanently removed immediately upon account deletion |
| Remaining partner's own content | Retained until they delete their account or leave the couple |
| Couple data (when both partners leave/delete) | Permanently deleted |
| Compliance audit logs (no personal data) | Up to 3 years for regulatory purposes |
| Infrastructure backups | Subject to Google Cloud's standard data deletion practices |
You can delete your account at any time from the App's Settings screen. Deletion is immediate and permanent — there is no grace period or cooling-off window.
The same immediate surgical removal applies: your shared content is removed from the couple's timeline, your partner retains their own content, and you retain your user account for re-pairing.
We implement the following measures to protect your data:
No system is 100% secure. While we implement industry-standard security measures, we cannot guarantee absolute security of data transmitted or stored digitally. By using Ours, you acknowledge the inherent risks of sharing content electronically, including intimate content. Please see our Terms of Service for further details on liability.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms:
Ours is intended for adults aged 18 and older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account or if you have any child safety concerns, please contact us at safety@aphelion.health and we will investigate and act promptly. For our full child safety policy, see our Child Safety Standards.
If you are in the EEA or UK, you have the right to:
If you are in South Africa, you have the right to:
If you are a California resident, you have the right to:
Financial incentive disclosure: Ours offers a free tier and a premium subscription. The free tier provides full core functionality. Premium features (unlimited timeline, voice notes, custom prompts, profile photo) are available for a subscription fee. The difference in service is based on the value of the additional features provided, not on the personal data you share.
If you are in Brazil, you have equivalent rights under the Lei Geral de Protecao de Dados (LGPD), including the rights to access, correction, deletion, portability, and information about sharing. We apply the same protections described in this policy to all users regardless of jurisdiction. To exercise your LGPD rights, contact us at support@aphelion.health.
For any of the rights listed above, you may:
We will respond to verifiable requests within 30 days (or the period required by applicable law). We may need to verify your identity before processing your request.
| Processing Activity | Legal Basis |
|---|---|
| Account creation and service provision | Performance of contract (Article 6(1)(b)) |
| Sharing content with partner (including intimate/sensitive content) | Explicit consent (Articles 6(1)(a) and 9(2)(a)) |
| Push notifications (moment updates, taps) | Consent (Article 6(1)(a)) |
| Re-engagement notifications | Legitimate interest (Article 6(1)(f)) — with opt-out available |
| Subscription processing | Performance of contract (Article 6(1)(b)) |
| Analytics (Google Analytics) | Legitimate interest (Article 6(1)(f)) — with opt-out available in Settings |
| Advertising measurement (Meta SDK) | Consent (Article 6(1)(a)) |
| Crash reporting (Crashlytics) | Legitimate interest (Article 6(1)(f)) — app stability |
| Voice note transcription (on-device) | Consent (Articles 6(1)(a) and 9(2)(a)) |
| Remote configuration and feature flags | Performance of contract (Article 6(1)(b)) |
We may update this Privacy Policy from time to time. When we make material changes, we will:
Material changes take effect 30 days after notification. Continued use of the App after this period constitutes acceptance of the updated policy. If you do not agree with the changes, you may delete your account before they take effect.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: