Child Safety Standards

Aphelion Health (Pty) Ltd — Ours App

Effective: 15 April 2026

1. Our Commitment

2. Age Requirement

Ours is intended exclusively for adults aged 18 and older. We do not knowingly allow anyone under 18 to create an account or use the App. If we become aware that a user is under 18, their account will be terminated immediately and all associated data will be deleted.

3. Prohibited Content and Conduct

The following are strictly prohibited on Ours and will result in immediate and permanent account termination:

• Any content that constitutes, depicts, promotes, distributes, or relates to child sexual abuse or exploitation (CSAE/CSAM) in any form.
• Any content that sexualises minors, including drawings, animations, or digitally generated imagery.
• Solicitation or grooming of minors.
• Sharing, requesting, or facilitating access to CSAM.
• Any conduct that endangers the safety or wellbeing of a child.

4. How to Report a Concern

If you encounter any content or behaviour on Ours that you believe involves the sexual abuse or exploitation of a child, please report it immediately:

• Email: safety@aphelion.health
• In-app: Settings → Report a Concern

When reporting, please include as much detail as possible, including the nature of the concern, any usernames or content involved, and approximate dates or times. All reports are treated as confidential.

5. How We Respond

Upon receiving a report of suspected CSAE, Aphelion Health will:

1. Investigate promptly. All reports are reviewed by designated safety personnel as a matter of priority.
2. Preserve evidence. Relevant content and account data are preserved in accordance with legal requirements (see Section 7).
3. Terminate the offending account immediately and permanently.
4. Report to the appropriate authorities as required by law (see Section 6).
5. Cooperate fully with law enforcement investigations, including providing preserved evidence upon valid legal request.

6. Reporting to Authorities

Aphelion Health is committed to reporting confirmed or suspected CSAM to the relevant authorities in each applicable jurisdiction:

6.1 United States

Reports are submitted to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline, as required by 18 U.S.C. § 2258A. NCMEC coordinates with US law enforcement and international partners.

6.2 South Africa

Reports are submitted to the Film and Publication Board (FPB) and, where appropriate, to the South African Police Service (SAPS), in accordance with the Films and Publications Amendment Act, 2019.

6.3 United Kingdom

Reports are submitted to the National Crime Agency (NCA), in accordance with the Online Safety Act 2023 (Section 66 and related provisions).

6.4 European Union

Reports are submitted to the relevant national authority in the applicable EU member state, in accordance with the Digital Services Act (DSA) and applicable national laws.

6.5 Australia

Reports are submitted to the eSafety Commissioner, in accordance with the Online Safety Act 2021.

6.6 Brazil

Reports are submitted to the relevant authorities, in accordance with the Estatuto da Criança e do Adolescente (ECA) and applicable federal laws.

6.7 Other Jurisdictions

For jurisdictions not listed above, Aphelion Health will report to the appropriate national authority responsible for combating child exploitation.

7. Evidence Preservation

When CSAE is detected or reported, Aphelion Health preserves all relevant content, metadata, and account information in a secure, access-restricted environment. Preservation periods comply with applicable legal requirements:

• United States: Minimum 1 year, or longer as required by law enforcement request (18 U.S.C. § 2258A).
• South Africa: Minimum 3 years (Films and Publications Amendment Act).
• Other jurisdictions: As required by applicable law, or a minimum of 1 year in the absence of specific requirements.

Preserved material is stored separately from active systems, encrypted at rest, and accessible only to authorised safety and legal personnel. It is not returned to the offending user and is only disclosed to law enforcement upon valid legal request.

8. Law Enforcement Cooperation

Aphelion Health cooperates fully with law enforcement agencies investigating child exploitation. This includes providing preserved evidence, account information, and any other data requested through valid legal process. We will not alert a user who is the subject of a law enforcement investigation unless legally required to do so.

9. Child Safety Contact

Aphelion Health has designated a child safety point of contact, reachable at:

• Email: safety@aphelion.health
• Postal: Aphelion Health (Pty) Ltd, Republic of South Africa

This contact is available for reports from users, law enforcement agencies, and regulatory bodies.

10. Related Policies

• Terms of Service — Section 5.3 (Prohibited Content) and Section 6 (Intimate Content)
• Privacy Policy — Section 13 (Children)